How Do I Book My Holiday?
First of all, you
need to complete our booking form with details of all members of your party.
You must be eighteen or over. Your booking will be made directly with us. In
this case, a deposit of 25 % of the total price (deposit and way of payment
depends on each hotel policy) (including accommodation and additional services
such as excursions and/or rent a car) must be paid. On receipt of your booking
form and appropriate payment, we shall confirm the booking and send you e-mail
or fax. We do, however, reserve the right to decline any booking.
When Do I Pay?
You pay a 25 %
deposit at the time of making your booking (or full payment if less than 14
days prior to arrival, depending on each hotel policy). Full payment of our
services will be made 1st day of arrival at the holiday resort. If
we do not receive payment in full by this date, we reserve the right to treat
your booking as cancelled.
About My Contract With Next Holidays?
A binding contract only
comes into existence once we have accepted your booking and send you e-mail or
fax confirmation. The date of the contract is the date that appears on the
Price of My Holiday
The price of your
holiday as shown on your e-mail confirmation by us, will not be increased.
Change Your Holiday
It is unlikely that we will
have to make any changes to your holiday. However, the arrangements for the
holidays contained in this web site are made many months in advance and
changes are sometimes required. Most changes are minor. When a major change
becomes necessary, we will inform you as soon as it is reasonably possible if
there is time before your arrival. A major change is one that we make to your
holiday arrangements before arrival, which involves a change of resort area or
accommodation to one of lower price. You may then either:
accept the changes
another available holiday from us, or
If you choose c, we will refund all monies paid
to us. Important note: Compensation will not be payable and we will not
otherwise be liable to you if we are forced to cancel, delay, curtail or in
any way change holiday as a result of ‘force majeure’. In these Booking
Conditions ‘force majeure’ means War or threat of War, terrorist activity,
riots or civil strife, industrial disputes, natural or nuclear disasters,
fire, technical problem to transport, closure or congestion of hotel,
apartment/studio house, or adverse weather conditions and all similar events
outside our control which prevent or affect the performance or prompt
performance of our contractual obligations. *Please note that holidays are not
transferable to any other year.
If You Change Your Holiday
If you need to change
any details of your holiday (different accommodation or arrival date), we will
do our best to help. The price of your new holiday arrangements will be based
on the prices that apply on the day we receive confirmation of your change.
Name changes will be accepted at no charge. If you change all details of your
holiday at any time (accommodation and resort) this will be treated as a
cancellation and subsequently a new booking. A new final e-mail or fax
confirmation will be sent showing the new details as appropriate. All
alternations are effective only on the date when Next Holidays receives
written instruction. Please note that we cannot accept any correspondence or
claims from any other member of your party.
We Cancel Your Holiday
We reserve the right
in any circumstances, to cancel your holiday. In this event, we will refund
all monies paid to us or offer an alternative available holiday of comparable
standard. However, in no case will your holiday be cancelled less than 8 weeks
before the arrival, except for reasons of a force majeure (see ‘important
note’ above). In either case we have no liability to you for the loss of
opportunity to take your holiday. Very rarely, we may be forced to curtail
your holiday after the date of arrival where circumstances amounting to force
majeure (as described in ‘important note’ above) occur. In this very unusual
situation, we regret we cannot make any refunds or be responsible for any
costs or expenses you may incur as a result.
Cancel Your Holiday
for whatever reason, you cancel the booking, the initial deposit is withheld.
In this case you lose 100 % of your deposit costs. Immediate notice in writing
by the person, who filled the booking form, must be sent to us. Such notice of
cancellation is only effective when received by us. The scales of cancellation
charges that will be levied for hotel bookings (depending on each hotel
policy) are as follows:
received by NEXT Holidays
(shown as % of holiday cost)
|0 - 19 days
|20 - 40
|40 and more
9. Web - site
The descriptions of
resorts, accommodation, facilities and amenities are based on inspections made
many months before you go on holiday, and describe what exists at that time.
Sometimes, especially in low season (1 March to 30 June & 1-31 Oct) facilities
such as bars, taverns, sports facilities, water sports, swimming pools, discos
and bus services may not be available. If we become aware of any changes to
our current web sites that might affect your holiday we will advise you at
time of booking. If you have already booked we will advise you before your
travel as soon as reasonably possible.
Building Work in Resort
As everywhere in the
world, building work is permitted by law in Greece and we cannot legally
prevent it. If disruption is severe and another Next Holidays accommodation is
available in resort, we will offer you the choice of moving at no cost.
Next Holidays Accept Responsibility for the Quality of My Holiday?
Yes, we shall accept
responsibility if services that we are contractually bound to provide prove
deficient or not of a reasonable standard or if suffer loss or damage (other
than death, personal injury or illness) as a result of the acts and/or
defaults of our employees and/or suppliers. In all cases except where personal
injury, illness or death results, our liability is however limited to the
holiday price of the persons affected in total.
It is your
responsibility to arrive on stated places on time. Any loss or damage, which
you suffer through failure to do so lies with you. Our clients book on the
basis that they agree to abide by all reasonable directions given to them in
connection with their holiday. We reserve the right to terminate the holiday
of any client, without notice, whose conduct or behaviour is disruptive or
which affects the enjoyment of other holidaymakers. We shall not accept
liability for any extra costs incurred by them as a result of our doing so.
If I Have a Complaint
If you have a
complaint about your holiday, please inform us immediately, and we will try to
solve the problem on the spot. (We cannot begin to resolve the problems unless
we know they exist!). However, if it cannot be resolved in resort you should
fill out a ‘Customer Complaint Report’. If you fail to report such incidents
in writing at resort, Next Holidays, cannot consider your complaint valid.
Loss or Damage
We do realise that
accidents can and do happen. However, you are responsible for any
breakages/damage to the accommodation, furnishings and fittings whilst you are
staying there. If you do break anything, please report it to the
representative and property owner, they will advise you of the costs involved.
provided is for the use of those clients shown on the final e-mail or fax
confirmation by us; sub-letting, sharing or assignment is prohibited.